Return Policy For Wigs And Related Items
Wigs/accessories can be returned for store credit if the item was not worn, tried on, or altered, and only if all original packaging is included. Please contact at email@example.com within five business days of receipt. If item has been altered or worn, is missing packaging, or return request isn't made within five days, the eligibility for return is voided. We inspect items at our offices before approving any return to make sure they meet these requirements. Please be honest with your returns. If you’ve put it on your head, do not send it back. Believe it or not, we can tell. :)
Full refunds will only be given in the event of a defective product. If a mistake was made by our shipping department we will happily ship you the correct item immediately. Return labels are provided free of charge so you can ship us back the mistaken item.
ALL SALES OF CLEARANCE AND DISCONTINUED ITEMS ARE FINAL.
Please add firstname.lastname@example.org to your email contacts or whitelist to avoid our response possibly being identified as spam.
What Does It Mean To Backorder A Wig?
- If a wig is out of stock, the “Add to Cart” button should say “Backorder”. Payments for backorders are taken up front and place you on a priority waiting list. Backordered wigs will be shipped upon warehouse replenishment before we update website inventory.
- Out of stock wigs do not have guaranteed restock dates. Rough estimates are provided, but we cannot promise when items will replenish. For more information please visit our restock page under the Info tab.
- We do not ship partial shipments. Orders with both in stock and backordered items will ship when the backordered item is restocked. In stock items are always allocated for your order. If you prefer to receive your in stock item first, please place separate orders.
- Makeup and styling accessories cannot be backordered.
When Will I Get My Package?
Orders normally process in 3-5 business days, and 7-10 business days during high volume periods. Please see the cart for current processing times. Processing time does not include weekends or holidays. Business hours are Monday through Friday, 8am to 4:30pm CST.
We pride ourselves on fast shipping, but we cannot guarantee same day shipping, even on express 1-2 day packages. Please contact us at email@example.com if your order is time-sensitive.
If You Live in the U.S
We offer both USPS and UPS shipping methods. PLEASE NOTE: These are USPS/UPS expected times as stated on their website. We do not control these estimations.
USPS First-Class: 3-5 business days. 14 oz or less.
USPS Priority: 2-3 business days.
USPS Express: 1-2 business days. Overnight not guaranteed.
UPS Ground: 1-4 business days.
UPS 2-Day Air: 2 business days.
UPS Next Day Air: 1 business day. Best option for overnight.
FREE USPS Priority (2-3 day) shipping on U.S orders $70+! (Before taxes, excluding shipping, and after any applied discounts.)
International packages will be subject to additional fees for customs/duty charges imposed and collected by your country's customs office. WE CANNOT COLLECT OR PAY THESE FOR YOU IN ADVANCE. We cannot mark packages as “gifts".
USPS First-Class International: For packages under 4 lbs. Average delivery 2-6 weeks. No tracking or insurance; use at your own risk.
USPS Priority International: Average delivery time 6-10 business days. Insured with tracking.
USPS Priority Express International: Average delivery time 3-5 business days. Insured with tracking.
What If My Package Is Lost Or Damaged?Shipping insurance is included on Priority and Express USPS domestic and international packages, as well as all UPS packages. Shipping insurance is not included on USPS First Class domestic or international. Please be aware that we cannot offer replacements on parcels shipped via this method.
Please contact us at firstname.lastname@example.org and we will do our best to get the claims process underway as quickly as possible. Claims process and investigation typically takes 2-4 weeks.